Like a lot of people, I was a helpless observer of the events unfolding in Mumbai last night. There was a drive to contribute accompanied by a distinct inability to do so. In the end, I became part of the masses watching this unfold on media and trying to ensure that friends and family were OK.
Friends and family… Would first like to pass on my condolences to all who were directly impacted by this. Loss of life or health is not replaceable with any post-facto actions.
I would also like to pass on some of my observations. What surprised me was that these observations have large support from the sources that I was able to observe – comments on TV, digital media or print media – the general public comments.
A lot of panic was generated yesterday. Panic was related to a general feeling of deja vu, and the experiences of the city and country from the pre-decessors. The panic was exacerbated by the actions of the media. What did impress me though was the calm and methodical approach taken by the people in charge. Regular, clear, concise communication with no pre-analysis announcements – the biggest difference that I was able to note.
Seemed to do a better job than I remember ever before. They were much better at communication, but in the scenes that I could see, the hawaldar on the ground was still confused. Preparedness, organization and ability to respond quickly seems to still need work. Inability to clear and secure the sites quickly also bothered me.
The behaviour of the media did not surprise me. That to me was strange given that what I saw I categorized as deplorable. There has been a lot of criticism of this in previous incidents; likewise in this one, but not sure what would motivate our dear TV news channels to change.
The TV news channels were running in a loop – showing the same things with an amazing frequency.
They kept people extremely up to date on any official announcements regarding casualty numbers and the ilk
They were relentless in pursuing eyewitnesses; 1 channel even interviewed a person who had run away from the scene without seeing anything
The images were graphic, in a lot of cases not even blurred. People were being encouraged to send more images in
In getting this information, neither the TV crews or the other people at the sites worried about trampling all over the evidence
There was no information on the state of traffic, trains, buses, etc so that people could find their way home
There was no information on blood donation that I noticed – either encouraging or directing donors
There was no direction on what people were supposed to do
There seemed to be a focus on satisfying the voyeuristic desires of people sitting at home (like me); not to pass on helpful information to people caught-up in the mess and needing help
I have not been a user of twitter until recently. What I have heard about it’s past contributions is one of the reasons I am there now. The tweeps were what really made the day here. What I saw:
People publishing phone numbers in public advertising assistance [food/shelter/medical help/etc]
People publishing routes that they are taking so that stranded people could get assistance
People responding to cries for help appropriately and providing solutions
People willing to give blood and other people directing them where to go
Somebody got the bright idea of consolidating the information so that it would be easily trackable and usable
Latest information on traffic, trains, buses, taxis and what not – actually useful to people
Other kinds of information was available – who to attack, how other countries would respond, etc. However, there were an equal number of people asking them to hold-off until the emergency had been dealt with.
The brilliant behaviour of the people and the usefulness of the adopted platform to the cause is something that should be remembered in this hour of pain. To whatever degree, these actions did alleviate some of the pain that would have been present otherwise.
What I observed was interviewees on the TV, people on twitter and people I have had conversations with having similar sentiments. I am sure with a little bit of change we can do better next time. For there to be no next time is the best, but that would require a lot of change.
What I learnt and what the 9-to-whatevers can take away is that resources available are not the only thing that drive results. TV channels and the like have many more resources and better organization than any loosely built collection of individuals. Yet, this collection provided a significantly higher benefit last night using the meagre resources. Differences in motivation? drive? desire? leadership? ? ? You tell me…
A link detailing some of the activities that helped.